Connection and Login
- A dialog saying "Invalid Access" means that login details are incorrect,
or user group does not have the mobile login type enabled.
- If the application sits there on "Attempting connection to socket://mobiledf.iress.com.au:6080"
(or "Attempting connection to socket://mobiledf.iress.ca:6080" for Canadian users)
with no success or error there might be one or more things wrong:
a)The hostname and port number are either wrong (which will not be the problem
unless they have been manually changed by the user).
b) If using a BES server to connect, the BES server for your handset is behind
a firewall and does not have outbound visibility of mobiledf.iress.com.au (or mobiledf.iress.ca for Canadian users) on port
6080. Contact your IT department/BES administrator and have this checked. The first
step for the administrator is to verify that they can connect using telnet to mobiledf.iress.com.au
on port 6080 from the machine that is running the MDS service.
c)It is also possible The BES server requires MDS to be enabled for the user.
Contact your IT department/BES administrator and have this checked.
d)If you can't see any data arrows flashing in the top right hand corner
of your handset while attempting to connect, it is likely that connections to mobiledf.iress.com.au
were disallowed by the user. When the application attempts connection for the first
time a dialog box appears prompting the user to allow the application to connect
to the host machine (mobiledf.iress.com.au). If the user clicks no then the application
will never be allowed to make the connection. To fix this go into Options ->
Firewall and "reset settings" from the context menu. You will then be prompted again
to allow the connection next time you try to login to MobileIRESS this time click
allow connection.
- When connecting using TCP/IP if an error such as "couldn't open tunnel" or
similar occurs then either the APN entered into the TCP options is incorrect or
not enabled for your plan. See transport options.
- A dialog indicating "No more licenses available for this login. Please contact
Support." means that the user has already used all their login licences. A possible
reason is that they are still logged in to IRESS or webIRESS and do not have enough
licences to login again.
Installation and download
- If you receive an error "There was an error installing the MIDlet. [OK]"
it is likely that you have an outdated version of the handset software, To upgrade
to v4 software for your handset visit your providers website's service section.
(For example you can get the upgrade installer for version 4 of the handheld software
using Telstra’s service account by following this
link.)
- If you receive and error "Download Failed. 901 insufficient Memory" this
means the handset was unable to allocate enough memory out of the handsets RAM at
that time to download the requested file. If this is recurring you can use the desktop
manager's application loader to load the application.
Download the MobileIRESS.alx and
MobileIRESS.cod files and save them to the same directory on your PC (for
the .alx file if the save dialog has "Save as type" "Text Document" change this
to "All Files" and make sure the file is saved with the right extension ".alx" as
MobileIRESS.alx, if the "Save as type" is already ".alx File" then the file will
be saved with the right extension ).
Proceed to install the application with the application loader.
(Open the desktop manager, click on the application loader icon, click "Next", click
"Add" then browse to the directory where you saved the .alx and .cod files select
MobileIRESS.alx and click "Open". Click "Next" and then "Finish".)
- If when installing the application with the application loader you receive an error
"The following modules could not be loaded because their digital signatures were
invalid. MobileIRESS.cod". This means that the IT policy for you handset
has "Disallow Third Party Application Downloads" set to TRUE. Contact you BES administrator
and see if this can be set to FALSE and the policy resent to your handset. (For
an overview of the blackberry network architecture follow this
link).
- "Error 907 invalid JAR" when downloading Over The Air (OTA). Basically when
the .cod file is too large the development environment splits it into two files
and wraps them in a jar file (still named .cod). Sometimes the handset fails to
un-archive the file properly in some circumstances using OTA. It is why RIM still
states their preferred method is using the application loader to install applications.
Try again using OTA, if that doesn’t work then use the application loader. OTA works
most of the time, but sometimes it isn’t reliable.
- If you receive an error “No additional application designed for your device was
found” When trying to load the mobileIRESS.alx file using the desktop manager
application loader this is an issue which is related to the desktop manager software.
The older application loaders can not load applications on a Blackberry with a newer
version of the handset software.
Download Desktop Software http://na.blackberry.com/eng/services/desktop/
Runtime and Handset Problems
- To reset your handset in case of hanging or undesirable behaviour Press 'ALT' +
'SHIFT' + 'BACKSPACE(DEL)'
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